FAQ

Q.1: When can I call you to arrange repatriation?
Ans: You can call us 24/7. You don’t have to wait after the death has occurred, you can call us immediately and we’ll start making the necessary arrangements.

Q.2: Is it possible to transport the deceased by myself?
Ans: There are several requirements that one needs to meet for repatriation so it is not possible to arrange the transportation (road or air) of human remains by yourself.

Q.3: What are the formalities that I need to follow before repatriation?
Ans: When Euro City handles the repatriation process, you don’t have to do anything except register the death. We take care of all formalities from initial documentation and final flight booking, to the preparation of the deceased and human remains for repatriation.

Q.4: Can we travel on the same flight as deceased?
Ans: Yes, in most of the cases we can book your seat as well.

Q.5: What are your cost estimates?
Ans: The cost depends upon a number of factors like the country where the deceased is located and where they need to be transported. Once we have the complete information, we can give you an accurate estimate.

Q.6: Is it mandatory to be in the country where a loved one died?
Ans: No, just grant us power of attorney by writing a letter and signing. We’ll handle all the remaining formalities.

Q.7: Can I sign the power of attorney letter?
Ans: If you’re one of the family members then you can sign the power of attorney.